Need help?

How do I reserve the room?

Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests and number of rooms. Click the Search button. You could also search by a specific hotel name within a city.
A list of hotels or self-catering will appear on the screen. For more information, click the name of the property or the Info link.
After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the centre of the screen, then clicking on the Book It button on the right side of the screen. After you have selected your desired room type, you will be taken to a Secure Reservation Request form. Then you will need to review the Reservation Information and fill in the blanks on the Guest Information section. Be sure your name and email address are spelled correctly. After you fill out all of the necessary information, press the Submit Reservation button.

Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security we utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

What happens when I make a reservation?

Reservation is shown in your Account in “Orders”. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 1 to 24 hours with an email with a Confirmation Number.

How do I cancel a reservation?

Use the "View/Cancel Reservation" link provided in your Account.

What is the cancellation policy on my reservation?

When you are completing the Secure Reservation Form, the Cancellation Policy will be provided. These policies will vary from hotel to hotel, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee.

Miscellanous

What are the directions to the hotel?
The location information of the hotel is listed on the Hotel Information page within the map. This can identify the distance from the hotel to certain landmarks or the airport.

Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. It would be very rare for a self-catering apartment to provide breakfast. If included, it should be listed on the Information page.